Covid-19 Customer Information

The Room H2o tile and bathroom showroom is now open to the public. Due to Covid-19 and Government guidelines, we have implemented measures and working practices to maintain social distancing and public safety, while providing as normal service as possible and these measures are detailed below.  If you have questions about our Covid-19 safety measures or how we are servicing customers at the current time please contact us

Customer & staff safety

Where possible, we are operating a remote service to customers for enquiries, advice, and bathroom design.  Hand sanitiser is provided for customers visiting our showroom and access will be limited to maintain safety and social distancing.  Our cleaning regime for the showroom, vehicles and equipment has been intensified.

Our staff have been fully briefed on the measures we are taking to protect them and our customers.  Protective gloves, face masks, and hand sanitiser have been provided and regular handwashing is encouraged.

Our staff will have their health monitored regularly.  They have been provided with antibacterial wipes, hand sanitiser and will wear disposable gloves and facemasks.  Measures have been put in place to minimise risks during bathroom and shower installations in customers’ homes.

Visiting the Room H2o showroom

The Room H2o showroom will be open to customers Monday 18th May. Visits to our showroom are welcomed but access will be by prior appointment only until further notice for the comfort and safety of our customers and staff.  Access to the showroom will be restricted to one person or persons from the same household at any one time. Please contact us to make an appointment.

Until further notice we are operating revised showroom opening times:

  • Monday to Friday – 9.30am to 3pm
  • Saturday and Sunday – CLOSED

Customers can contact Room H2o by telephone or email Monday to Friday between 8.30am and 4.30pm.

The Room H2o showroom has been rearranged to facilitate social distancing and we have increased the frequency and intensity of cleaning.  Hand sanitiser is provided for customers and staff will practice social distancing wherever possible.  Where this is not possible, staff will wear facemasks.

We are now operating a remote online bathroom design service to maximise social distancing and for the convenience and safety of our customers and, vulnerable individuals who may be shielding.

We reserve the right to refuse entry to our showroom, and will ask individuals to leave, if we believe that they are not following social distancing and safety measures or if we feel that their conduct is putting customers and staff in danger.

Purchasing from Room H2o

Customers can buy bathroom products, flooring, tiles, and tiling products from Room H2o in the following ways.

  • In person from the Room H2o showroom by prior appointment
  • By telephone with remote collection from the Room H2o showroom
  • Online with distance deliveries for customers in Dorset or delivery by carrier service outside of Dorset. Customers can also purchase online for remote collection from the Room H2o showroom in Wareham, Dorset.

Please note that we are only accepting card payments in-store or online until further notice.  We will also accept bank transfers in payment for bathroom supply and installation projects.

Remote bathroom design service

Our 3D online bathroom design and planning service provides customers with a simple way for our customers to create ideas for new bathrooms and cloakrooms from the comfort of their home.  The system is free to use and is preloaded with thousands of branded products.  This advanced system allows users can create a plan of their room, it is then just a case of dragging and dropping selected items and finishes to create the perfect bathroom.  Furthermore, customers can create photographic quality renderings of their room and designs can be saved and sent to our team so that they can work with customers to finalise the details of their bathroom.

We have introduced our free to use bathroom design and planning tool to maintain social distancing and to help vulnerable groups.  The remote systems and processes we have put in place make it entirely possible to design and specify your new bathroom remotely, with only a physical site survey required to confirm all measurements before ordering.

Bathroom refurbishment & shower installation services

Our staff will have their temperature and health monitored regularly and they have been provided with sanitising gel and wipes and will wear disposable gloves and masks while in your home.  They have been instructed to maintain social distancing wherever possible, wipe down surfaces and restrict movements to the area of the property they are working in only.  Refreshments will not be accepted or consumed by staff in customers’ homes.

Customer collections and deliveries

We offer a call and remote collection service from our showroom.  Customers may also order online for collection from our showroom.  Customers will be contacted with a time slot for collecting orders. Please note that lead times may be a little longer than usual as suppliers get up to speed again.

Our home delivery service is available for online or telephone sales.  Where products are delivered by our staff we will operate “distance deliveries”.  Orders will be left in a safe place at your address and customers will not be required to sign for goods or have any contact with our drivers.  Customer deliveries outside of Dorset will be fulfilled by carrier service and we ask customers to refer to the carriers for details of their procedures.

We are here to help

The extensive measures we have implement are designed to protect our customers and staff while providing a close to normal service.  If you have questions about the measure we have taken, have concerns for your own project that you would like us to address or just need help planning your bathroom please do get in touch with us on 01929 551963 or sales@roomh2o.co.uk

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