Privacy Policy

What is a Privacy Policy?

ROOM H2O respects the privacy of its customers and any data provided by you is used only in accordance with your wishes.

We want you to feel confident about the privacy and security of your personal information.  We may hold and use data you provide us with in order to meet your requirements – for example to be able to send some information you’ve requested.

If you are visiting any of the websites of ROOM H2O, or using any our services, by continuing to do so you indicate your agreement to our use of your personal information as set out in this privacy policy.

The website URLs this policy applies to are:

www.roomh2o.co.uk

What does the privacy policy cover?

This privacy policy applies only to the websites of ROOM H2O and how we deal with your personal information. It does not apply to any associated companies or to their websites even if you access them through ROOM H2O. If you disclose your personal information to other companies then that information will be dealt with according to their privacy practices.

What personal information do we collect about you, and when do we collect it?

We may ask you for information to enable us to provide a service to you and we may collect this information by telephone, written correspondence, email or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain products and services.

We have information about your use and purchase of our products and services (such as the number of transactions/amount of spend with us etc), which we use to manage our business, the services we offer to you and for billing. We may also use this information for marketing products and services but we will give the option to opt out of receiving this material.

If you enter into any of our competitions or promotions, we may ask for information about you, which will be made clear at the time you enter. We will also inform you where appropriate of the purposes for which the information you provide may be used.

We do not use this information to:

Identify individuals visiting our website, or analyse your visits to any other websites, or
track any Internet searches which you may make while on our website.

Customer accounts and information cannot be accessed via our website.  If you need assistance contact ROOM H2O at SALES@ROOMH2O.co.uk.  (Should you request information on your account, no information will be passed electronically without us contacting you and obtaining your permission first.)

If you are aware of a breach of this policy, please contact us at SALES@ROOMH2O.co.uk immediately.

Do we share your personal information with anyone else?

We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.

We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of course ask us not to continue to provide your personal information to any more companies in future.

We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.

For how long does ROOM H2O keep personal information?

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

How can I find out what personal information ROOM H2O holds about me?

You can make a formal request if you want to know what personal information ROOM H2O holds about you. In this case, please put your request in writing and send it to us enclosing a cheque for the administration fee of £10 made payable to ROOM H2O. The address is:

Customer Services, ROOM H2O, 222 Kingston Road New Malden Surrey KT3 3RJ

How can I change the personal information ROOMH2O hold about me?

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.

Are third party sites covered by this policy?

Third party Internet sites that you can link to from ROOMH2O's websites are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. ROOM H2O accepts no responsibility or liability for these sites.

Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.

Copyright

Website design, images, logos and content remain copyright of ROOM H2O.  No part of  www.ROOMH2O.co.uk should be reproduced or used without written permission from the marketing department of ROOM H2O.  Browsers are permitted to copy and to print all or part of this website for the purpose of reviewing your information regarding ROOM H2O.

Disclaimer

Information included within this website has been compiled with care to ensure it is correct.  However any information is subject to change without notice.  We advise you to contact any of our branches for clarification on any point, or alternatively you may contact our Admin Support Department on 0208 9494394.

ROOM H2O makes no representations or warranties that the information in or accessible via this website is accurate, complete or current.  Nor does it have control of sites which are accessible through website links. ROOM H2O nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information and content.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: strictly necessary cookies

Notice for users

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

Notice for users

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies

Notice for users

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

“By using our website, you agree that we can place these types of cookies on your device.”